FAQs

Ordering catering is tricky enough, but having to do it on behalf of someone else and unsure on exactly who the attendees might be, just makes the situation that much harder for our corporate clients. Therefore we aim to make the ordering process that much easier and take the stress off your shoulders. 

Below are some of the most frequently asked questions by our clients, so we have answered them for you.

 

What is your delivery area, and what are the charges?

  • We deliver all throughout Auckland, with the delivery charge depending on your distance away from Auckland CBD.
  • Delivery charges in general are minimal and free for orders above $350.
  • You will be notified of your delivery charge, as soon as you enter your delivery address into the checkout area/shopping cart.

 

Can I pick-up my order?

  • Yes you can, simply choose ‘Pick up’ on the top right hand side of the shopping cart as you are placing the order.
  • Pick-up location is from our head quarter cafe on 5 Graham street, Auckland CBD.

 

I am unsure on what to order, and have never ordered catering for work events before, can you help?

  • Under each category we have listed a general guidance on how much quantity to order, along with the type of items that you should include. example: “For morning tea quantity selection guidance, we suggest to cater anywhere between 3 to 4 items per person, with the selection including a range of sweet, savoury and fresh options.”
  • Each product also has further guidance once you click on it, with best paired and related products to make your ordering process that much easier.
  • If it is still confusing then our catering manager and kitchen teams are always keen to help, you can get-in-touch by using the Contact-Us forum and providing us with as much detail as possible regarding your event.

 

I have strict dietary and allergen requirements, how do I arrange catering for this?

  • Simply use the dietary filters on each of the ordering categories to help narrow your search.
  • The more information we have the better we can cater for you, so use the product or order notes field to detail about your dietary requirements as much as possible.
  • If you find that our offering is not suitable to your needs, then simply get in-touch using the Contact-Us forum, and provide us with as much detail as possible about your requirements. We can then possibly create a bespoke menu to your requirements.

 

I have important delivery instructions, where do I detail those for you?

  • Please use the delivery notes field on the checkout page, to provide as much detail as possible regarding delivery.

 

What are your payment terms? Can I set up an account and pay via invoice?

  • Paying Scratch Bakers is very easy and our terms are flexible
  • Simply choose to pay via invoice as you are on the checkout page, and we will send you an invoice after your delivery is completed along with a monthly statement to keep you on top of your catering account. All catering invoices are due by the 20th of the following month from delivery.
  • Pay via credit card as you place the order on the checkout page.
  • Pay via credit card once the delivery is completed, by either logging back into your website account and clicking on ‘My Orders’ or following the link on the Xero tax invoice that we will send to you upon the completion of delivery.

 

I have received my catering and now need a GST/Tax invoice for accounting purposes, how do i receive this?

  • We will send a GST invoice upon the delivery of your catering order at the end of the day.
  • You can also download your invoice by clicking onto ‘My Orders’, finding the order and clicking on the download button on the far right of the page.

 

I want to cancel my order, what is the process?

  • If your scheduled catering delivery is more than 24 hours away, then you can simply cancel your order online by going into ‘My Orders’ on your account.
  • If your order is less than 24 hours away, then please either give us a call or email us on [email protected], and we will review your order and process the cancellation if we have not incurred any extra costs to produce for your order.

 

I have a special request cake, can you help me out?

  • Yes please use the Contact-Us forum to provide us all your cake requirements, and we will do our best to help you out.

 

I have placed an order but need to make changes, how can I do this?

  • If your scheduled catering delivery is more than 24 hours away, then you can simply edit your order online by going into ‘My Orders’ on your account.
  • If your order is less than 24 hours away, then please either give us a call or email us on [email protected] with your changes. We will then review your request and get back to you with what is possible.

 

I have placed an order, but want to pay it by credit card later.

  • This is very easy, you can simply go into ‘My Orders’ once you have logged in, then click on ‘Pay Now’ and follow the credit card input details.
  • Another way is to find our Xero tax invoice that would have been emailed to yourself, upon the delivery of your order. Simple follow the credit card payment instructions on the bottom left of the Xero invoice.

 

I want to re-order a previous order that went down really well, what is the best way for me to do this?

  • This is very easy, you can simply go into ‘My Orders’ once you have logged in, then click on ‘Re-Order’ once you have found the order that you were needing.

 

Is your packaging environmentally friendly?

  • At Scratch Bakers we use environment friendly packaging only, as our coffee cups are sourced from Decent Packaging and all our catering and cake boxes are paper based only.

 

Why should I choose Scratch Bakers as my corporate catering supplier?

  • We excel in serving to the corporate world, as that has been our core clientele due to our convenient Auckland CBD location. Along with being a bakery, multi cafe operation and wholesale baked goods supplier unlike most other catering companies, we have the benefit of producing food that is fresh and unique, due to our several supply streams. 

 

How fresh is your food and what exactly do you make from scratch?

  • As suggested by our name we make everything from Scratch, whether that be the sourdough bread that goes into our sandwiches, to the pastry shells that get used for our tarts and mini doughnuts that we serve fresh to our wholesale cafes as well. Our freshness and team strength is second to none. We use local based kiwi suppliers to source all our fresh produce and meat.

 

Still have some unanswered questions? get in touch using the Contact-Us forum or email us on [email protected]